Exam MB-230 topic 4 question 22 discussion

Actual exam question from Microsoft's MB-230

Question #: 22
Topic #: 4

A company manufactures, installs, and maintains residential water filtration systems. The company implements Dynamics 365 Customer Service.

Installation technicians call support technicians when they encounter issues during system installations.

You must create step-by-step documentation for the support technicians.

Which two fields must you include? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Description
B. Agent script
C. Owner
D. Language

Show Suggested Answer

Suggested Answer: AB 🗳️

by Candy2002 at June 1, 2023, 3:04 p.m.

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Nyanne

4 weeks, 1 day ago

Selected Answer: CD

n order to create an agent script, which mandatory fields must you populate.. Owner and Language are correct. https://neilparkhurst.com/2020/05/29/omnichannel-for-customer-service-agent-scripts-macros-and-slugs/

upvoted 1 times

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b2fcd03

8 months, 1 week ago

The question is "which two fields must you included?" When creating an agent script, the form displays the following fields to be filled: Name (mandatory) Unique name (mandatory) Owner (mandatory) Language (mandatory) Description (optional). So correct answers are owner and language.

upvoted 3 times

Nyanne

4 weeks, 1 day ago

Correct. In order to create an agent script, which mandatory fields must you populate.. Owner and Language are correct. https://neilparkhurst.com/2020/05/29/omnichannel-for-customer-service-agent-scripts-macros-and-slugs/

upvoted 1 times

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Candy2002

1 year, 10 months ago

Selected Answer: AB

It is making sense that we will need agent script to instruct technicians and we need to record description

upvoted 1 times

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Exam MB-230 topic 4 question 22 discussion

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Nyanne

b2fcd03

Nyanne

Candy2002

SY0-701