Exam MB-230 topic 4 question 20 discussion

Tricky.. This is either A&D or C&D.

Proactive chat allows auto detect a customer. Pre-chat survey allows automatically identify a customer. So Proactive chat is correct.

The wording is a bit tricky here, "auto detect a customer for agents" should be proactive chat.

My bad. should be C, D. It is asking to detect a customer, not to bring into a customer.

A. Pre-chat survey: By using a pre-chat survey, you can collect basic information from customers before the chat session begins. This information can include their name, contact details, or any other relevant details that can help identify the customer. The pre-chat survey allows agents to auto detect the customer based on the information provided, enabling a personalized and efficient chat experience. D. Widget location: Selecting the widget location option allows you to embed the chat widget in a specific domain or web page. This ensures that the chat widget appears and is accessible within the desired website or domain, providing a seamless and integrated chat experience for unauthenticated customers visiting that specific location. By utilizing the pre-chat survey and widget location options, you can achieve the desired functionality of auto detecting customers and embedding the chat widget in a specific domain within your Omnichannel for Customer Service implementation.