Exam MB-230 topic 4 question 16 discussion

Actual exam question from Microsoft's MB-230

Question #: 16
Topic #: 4

You sign in to Dynamics 365 Customer Service as a system administrator. You attempt to configure unified record routing across digital messaging channels.

You receive the following error message:

Some required services need to be installed before unified routing can be turned on. Please contact Microsoft Support.

You need to enable unified record routing and route records.

Which three steps must you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Set up users as leads.
B. Deploy Omnichannel for Customer Service.
C. Enable an entity for queues.
D. Set up users as contacts.
E. Provision unified routing for Customer Service only.
F. Set up users as bookable resources.

Show Suggested Answer

Suggested Answer: BCE 🗳️

by Candy2002 at June 1, 2023, 2:40 p.m.

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Candy2002

Highly Voted 11 months ago

Selected Answer: BCE

I think it is BCE, it doesn’t related to set any bookable resource at all

upvoted 8 times

wwhung

10 months, 2 weeks ago

same thought here, B,C,E.

upvoted 1 times

Nyanne

1 month ago

seems correct https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/provision-unified-routing#provision-unified-routing-in-customer-service-with-omnichannel-application

upvoted 1 times

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Exam MB-230 topic 4 question 16 discussion

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Candy2002

wwhung

Nyanne

SY0-701