Exam MB-240 topic 1 question 148 discussion

You implemented Microsoft Dynamics 365 Field Service for an electronics company.

The technician reports that they are unable to view the customer asset hierarchy and the functional location at the customer’s location.

• While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service Resource security role to a technician.
• While working at the customer site, there were some internet connectivity issues and so the technician had to work offline.

Why was the technician unable to view customer asset hierarchy and functional location?