Exam MB-230 topic 8 question 37 discussion

Actual exam question from Microsoft's MB-230

Question #: 37
Topic #: 8

Your company makes use of Dynamics 365 for Customer Service. You are employed as an administrator.

You are required to configure an entitlement template for a standard support contract that allows for 40 hours of email support, as well as Phone as a premium service in allotments of 20 incidents.

Which of the following is TRUE with regards to the entitlement channel?

A. It should be set to Email only.
B. It should be set to Phone only.
C. It should be set to Email and Phone.
D. It is an unnecessary setting.

Show Suggested Answer

Suggested Answer: A 🗳️

by [deleted] at May 11, 2023, 12:19 p.m.

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Candy2002

Highly Voted 10 months, 2 weeks ago

Selected Answer: A

It is A. For templates, we will setup for those who is standardized. Premium service will not be counted on this entitlement. There is a few question on premium service / support, all of them are not include in the templates.

upvoted 5 times

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Nyanne

Most Recent 4 weeks, 1 day ago

Selected Answer: A

Theres a few questions like this one. Configure the template for the standard entitlement terms. Add premium where required for new entitlement

upvoted 1 times

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wwhung

10 months, 2 weeks ago

Selected Answer: A

Right... got it. It's the entitlement template setup for standard support, therefore email only.

upvoted 4 times

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wwhung

10 months, 2 weeks ago

Selected Answer: C

If the customer has both Email and Phone entitlement, you need to add both to the entitlement channels. C. It should be set to Email and Phone.

upvoted 1 times

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[Removed]

11 months, 3 weeks ago

I would say C. It should be set to Email and Phone.

upvoted 1 times

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Exam MB-230 topic 8 question 37 discussion

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Candy2002

Nyanne

wwhung

wwhung

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