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Exam MB-700 topic 3 question 32 discussion

Actual exam question from Microsoft's MB-700
Question #: 32
Topic #: 3
[All MB-700 Questions]

A company uses Dynamics 365 Finance. An ISV provides a fix for an issue with a solution that the company uses.

You must deploy the fix to the production environment.

You need to schedule the deployment.

What should you do?

  • A. Open an extensibility support request.
  • B. Open a hotfix request.
  • C. Create a service request in Lifecycle Services (LCS).
  • D. Create a support request in Lifecycle Services (LCS).
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Suggested Answer: A 🗳️

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NickolasH
3 months, 1 week ago
Selected Answer: C
This question is quite outdated and applies to non-self service environments. A service request is likely applicable here: A service request is automatically created when you request deployment of an environment, or an application of a package. ISV solution would be delivered a deployable package https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/submit-request-dynamics-service-engineering-team
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Zeljo
1 year, 6 months ago
Selected Answer: D
D. is probbably correct, the extensibility support request is a type of service request that you can create in LCS to request additional extension points for Finance and Operations. You can use this option if you encounter a customization scenario that cannot be implemented as an extension and requires overlayering of the application code. Since the question is about ISV solution, support request in LCS is to be created
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Zeljo
7 months ago
I correct myself. As this request is predefined, I would better go for C) Service request. See definition: A service request is a ticket that you use to request that the Dynamics Service Engineering (DSE) team perform a predefined set of tasks on your environments. https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/submit-request-dynamics-service-engineering-team
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Wonderama
2 years, 1 month ago
Selected Answer: D
D. Relevant link mentions "support request": https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/oneversion-isv
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