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Exam MB-230 All Questions

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Exam MB-230 topic 6 question 5 discussion

Actual exam question from Microsoft's MB-230
Question #: 5
Topic #: 10
[All MB-230 Questions]

You need to search for answers to customer claims.
Which type of search should you perform?

  • A. Timeline
  • B. Quick Find
  • C. Related
  • D. Detail
  • E. Case Relationships
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/search-knowledge-articles-csh#knowledge-base-search-control

Comments

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Nyanne
4 weeks, 1 day ago
Selected Answer: B
B. Quick find - because it needs to search on all fields. Related is only on specified fields. https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/configure-quick-find?view=op-9-1#what-system-administrators-should-consider-before-enabling-or-disabling-full-text-indexing
upvoted 1 times
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b2fcd03
7 months, 1 week ago
I will go for B. Setup quick find view is a pre-requisite for KB search according to this link: https://learn.microsoft.com/en-us/dynamics365/customer-service/use/search-knowledge-articles-csh#knowledge-base-search-control
upvoted 2 times
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Anks123
1 year, 7 months ago
Given options are incorrect. It should be knowledge base search
upvoted 1 times
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[Removed]
1 year, 11 months ago
Correct...relevance search
upvoted 1 times
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timothy123
2 years, 2 months ago
Selected Answer: C
Correct. In the app side pane, select the Smart assist (light bulb) icon to view knowledge article suggestions that are related to your case.
upvoted 2 times
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