A user called a help desk to report a Wi-Fi issue. In this scenario, what information must be provided for Marvis to troubleshoot the issue? (Choose two.)
A.
user home address
B.
the MAC address of the client device
C.
the time of the incident
D.
the access point to which the client was connected
"must" provide is the keyword.
A user rarely can tell which AP they are connected to at any point, hence option D is almost impossible from user's perspective. As such, the time of the occurrence is more appropriate since that can be used in MARVIS for search index "DURING"
Answer: B & C
B. the MAC address of the client device
C. the time of the incident
upvoted 2 times
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amp08
5 months agoVarshadas
7 months ago