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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 315 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 315
Topic #: 1
[All ITILFND V4 Questions]

What is the value of a service?

  • A. A tangible or intangible deliverable of the service
  • B. The amount of money that is created or saved for the service consumers by using the service
  • C. The benefits, usefulness, or importance of the service, as perceived by the stakeholders
  • D. A result for a stakeholder enabled by the outputs of the service
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Suggested Answer: C 🗳️
by Darsenator at Jan. 30, 2023, 10:05 a.m.

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Darsenator
Highly Voted 2 years ago
C Keyword = Perceived C. The benefits, usefulness, or importance of the service, as PERCEIVED by the stakeholders
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haverner
Most Recent 2 months, 3 weeks ago
Selected Answer: C
In ITIL, the value of a service is defined as the benefits, usefulness, or importance of the service as perceived by the stakeholders. This emphasizes that value is subjective and depends on how well the service meets the needs and expectations of its consumers.
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