A. Assessing which procedures can be re-used when improving a service (start where you are)
B. Understanding the methods applicable to complex systems (think and work holistically)
C. Eliminating metrics which do not contribute to achieving an objective (keep ut simple and practical)
D. Using technology for standard tasks to give people time for complex activities (optimaze and automate)
4.3.5 Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way. In other words, understanding complex systems.
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MHandy
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