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Exam ITIL Practitioner topic 1 question 31 discussion

Actual exam question from ITIL's ITIL Practitioner
Question #: 31
Topic #: 1
[All ITIL Practitioner Questions]

The improvement initiative has been running for a year and the BRMs believe it has been successful.
What is the BEST way to demonstrate its success?

  • A. By completing a benefits realization review.
  • B. By facilitating a customer service review workshop.
  • C. By conducting a service catalogue gap analysis.
  • D. By undertaking a stakeholder review analysis.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by Hussein at Dec. 4, 2019, 5:41 a.m.

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NavaNova
4 years ago
Benefit realization review should be carried out after the completion of the 'Did we get there?' step for each improvement. So what does this mean? Is step 5 done right after the implementation or after a while to measure the effects of the implementation was as per the approved business case? Discuss.
upvoted 1 times
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Hussein
4 years, 11 months ago
the best answer should be A
upvoted 3 times
Weapon_X
4 years, 2 months ago
Again, why? At least provide a reason for discussion.
upvoted 1 times
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Weapon_X
4 years, 2 months ago
A. should be completed immediately after implementation, as the question states a year has passed, this is too late.
upvoted 3 times
...
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