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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 238 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 238
Topic #: 1
[All ITILFND V4 Questions]

Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

  • A. Incident management
  • B. Change enablement
  • C. Service level management
  • D. Continual improvement
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Suggested Answer: A 🗳️

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RickyQ
Highly Voted 1 year, 10 months ago
Selected Answer: A
The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. An incident is an unplanned interruption to a service, or reduction in the quality of service.
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