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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 237 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 237
Topic #: 1
[All ITILFND V4 Questions]

In which situation will incident management USUALLY use a separate process?

  • A. Where no target resolution time exists
  • B. For low impact incidents
  • C. Where the cause must be diagnosed
  • D. For information security incidents
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Suggested Answer: D 🗳️
by RickyQ at Jan. 8, 2023, 10:17 p.m.

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NomNom2
7 months, 3 weeks ago
Selected Answer: D
D. For information security incidents, incident management USUALLY uses a separate process. Information security incidents are a type of incident that involves a breach of security or confidentiality, or a threat to the availability or integrity of IT services. Due to the sensitive nature of these incidents, incident management usually uses a separate process to handle them.
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RickyQ
9 months, 2 weeks ago
Selected Answer: D
5.2.5 Incident Management There are usually separate processes for managing major incidents, and for managing information security incidents.
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