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Exam ITILFND V4 topic 1 question 174 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 174
Topic #: 1
[All ITILFND V4 Questions]

What is a cause, or potential cause, of one or more incidents?

  • A. A problem
  • B. A configuration item
  • C. A workaround
  • D. An incident
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Suggested Answer: A 🗳️
by tundekakaaki at Dec. 8, 2022, 11:32 p.m.

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haverner
4 months, 4 weeks ago
Selected Answer: A
Problem = Cause of incidents (root cause or potential cause). Incident = The effect (service interruption or degradation).
upvoted 1 times
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ech
2 years ago
In ITIL, an incident is an unplanned interruption to an IT service or a reduction in the quality of an IT service. A problem is a cause or potential cause of one or more incidents.
upvoted 4 times
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RickyQ
2 years, 3 months ago
A problem is a cause, or potential cause, of one or more prior, current, or future incidents
upvoted 1 times
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tundekakaaki
2 years, 4 months ago
Surely A
upvoted 1 times
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C (25%)
B (20%)
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