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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 277 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 277
Topic #: 1
[All ITILFND V4 Questions]

When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?

  • A. Business objectives
  • B. Improvement plans
  • C. Assessment results
  • D. Measurable targets
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

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TaniaA
Highly Voted 1 year, 11 months ago
Selected Answer: C
Where are we now? <--> Perform baseline assessments
upvoted 5 times
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perrilos
Most Recent 1 year ago
1. What is the vision -> Business mission, vision goals and objectives 2. Where are we now -> Perform baseline assessments (knowing the start point) 3. where do we want to be -> Define measurable targets (knowing end point) 4. How do we get there -> Define the improvement plan 5. take action -> execute improvement plan 6. Did we get there -> evaluate metrics and KPIs -> How do we keep the moment going
upvoted 4 times
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Sudaraj
1 year, 1 month ago
the correct answer is C. Assessment results. The other options are not relevant for this step of the model. Business objectives are part of the vision (step 1), improvement plans are part of how do we get there (step 4), and measurable targets are part of where do we want to be (step 3).
upvoted 3 times
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