Exam ITILFND V4 topic 1 question 296 discussion

According to ITIL, change enablement is the modification of the company’s IT infrastructure that can lead to a direct or indirect effect on its operations without increasing the associated risk. The modification can be an addition, subtraction, or a switch in the strategy to improve the results. Service Level Management defines, agrees, and monitors service levels with customers and provides a framework for measuring and reporting on service performance. Service-level management examples include defining services and expected delivery times, monitoring service promises and measuring customer satisfaction. Service level management is responsible for ensuring that the level of service delivered by the supplier meets the organization's needs and requirements as set out in the contract. When a supplier modifies their contract, this can have an impact on the service levels that they are able to deliver, and it is therefore important for the service level management practice to assess the potential risks to the services and take appropriate action.

Answer is B 5.2.4 Key message The purpose of the change enablement practice is to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.

Service level management is dependent on contract.

D correct the answer for god sake.

Service Level Management (SLM) is indeed involved in managing and negotiating Service Level Agreements (SLAs) and ensuring that all service management processes, operational level agreements, and underpinning contracts are appropriate for the agreed-upon service level targets. SLM is mainly focused on ensuring that the agreed-upon services are delivered as per the contract. However, when it comes to assessing the risk of changes, especially those related to suppliers and contracts, Change Enablement becomes more relevant. Change Enablement is designed to maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing a change schedule.

Absence of Supplier management its should be service level management. Supplier as producer and Consumer would be the organization. Key word is "supplier modifies the contract"

The practice that would be most involved in assessing the risk to services when a supplier modifies the contract they offer to the organization is **D. Service Level Management**. Service Level Management is responsible for ensuring that all current and planned IT services are delivered to agreed achievable targets. This includes assessing the impact of changes in supplier contracts on the service levels. It's worth noting that while all the options listed play important roles in service management, Service Level Management specifically deals with managing and maintaining the service levels which includes dealing with suppliers and contracts.

D is correct

It would be B Base on.the purpose of change enablement: To maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed and managing the change schedule.

I'm pretty convinced it is option D. It was my first choice, but started second guessing myself after reading some of the B answer comments, but I believe the big indicator is that change enablement doesn't associate with risk. This is not the same for service level management - as a case increases in service level so does the risk associated with it.

When a supplier modifies their contract, it can impact the services being provided to the organization, so service level management would be involved in assessing the risk to services and working with the supplier to mitigate any negative impacts.

What is the correct answer? Admin should update if the answer was D, so confusing

D is correct

5.2.5 pg 165 Incident management mayrequire frequent interaction with these suppliers, and routine management of this aspect of supplier contracts is often part of the incident management practice.

D should be correct as it relates to contracts

The correct answer is D. Service level management. Service level management is responsible for managing and maintaining the quality of services provided to customers, including managing relationships with suppliers and ensuring that service levels are met. When a supplier modifies their contract, it can impact the services being provided to the organization, so service level management would be involved in assessing the risk to services and working with the supplier to mitigate any negative impacts. Service request management deals with handling customer requests for services, while change enablement is responsible for managing changes to services and ensuring that they are implemented smoothly. Incident management deals with resolving incidents and restoring services as quickly as possible.

On ne crée pas un changement pour la modification d un contrat d un fournisseur