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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 316 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 316
Topic #: 1
[All ITILFND V4 Questions]

Which is the MOST LIKELY way of resolving major incidents?

  • A. A support team following detailed procedures for investigating the incident
  • B. Users establishing a resolution using self-help
  • C. A temporary team working together to identify a resolution
  • D. The service desk identifying the cause and a resolution
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Suggested Answer: C 🗳️
by Joshuauu at Nov. 25, 2022, 8:17 p.m.

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Panda_man
1 year, 7 months ago
Selected Answer: C
The most complex incidents, and all major incidents, often require a temporary team to work together to identify the resolution. This team may include representatives of many stakeholders, including the service provider, suppliers, users, etc
upvoted 3 times
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gpfs
1 year, 12 months ago
Selected Answer: C
Axelos 5.2.5 The most complex incidents, and all major incidents, often require a temporary team to work together to identify the resolution.
upvoted 3 times
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Joshuauu
1 year, 12 months ago
I think this would be A
upvoted 2 times
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