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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 280 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 280
Topic #: 1
[All ITILFND V4 Questions]

Which is an activity in the 'problem control' phase of problem management?

  • A. Re-assessing a known error to manage the ongoing impact
  • B. Implementing a technical fix to resolve an issue
  • C. Documenting the steps in a workaround
  • D. Reviewing incident records to identify trends
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Suggested Answer: C 🗳️
by gpfs at Nov. 25, 2022, 7:46 p.m.

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gpfs
Highly Voted 2 years ago
Selected Answer: C
Correct is C "Problem control activities include problem analysis, and documenting workarounds and known errors"
upvoted 6 times
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