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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 295 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 295
Topic #: 1
[All ITILFND V4 Questions]

Which is the FIRST action when optimizing a service?

  • A. Assess the current state
  • B. Understand the organizational context
  • C. Agree the future state
  • D. Implement the improvements
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Suggested Answer: B 🗳️

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wkadada
1 year, 11 months ago
B should be: Understand and accept optimalization context
upvoted 1 times
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gpfs
1 year, 12 months ago
Selected Answer: B
Answer is B 4.3.7.1 ... the path to optimization follows these high-level steps: - Understand and agree the context in which the proposed optimization exists - Assess the current state of the proposed optimization - Agree what the future state and priorities of the organization should be, focusing on simplification and value - Ensure the optimization has the appropriate level of stakeholder engagement and commitment - Execute the improvements in an iterative way - Continually monitor the impact of optimization
upvoted 3 times
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Yamin777
2 years ago
Why not A?
upvoted 2 times
user9031
2 years ago
I think option A is step 2 of the process.
upvoted 4 times
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C (25%)
B (20%)
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