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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 205 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 205
Topic #: 1
[All ITILFND V4 Questions]

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

  • A. Problem identification
  • B. Problem control
  • C. Error control
  • D. Problem analysis
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Suggested Answer: C 🗳️

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kanchantanwani
Highly Voted 2 years ago
Selected Answer: C
Error control also regularly re-assesses the status of known errors that have not been resolved, taking account of the overall impact on customers and/or service availability, and the cost of permanent resolutions, and effectiveness of workarounds.
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