Chapter 3.2
When applied to the SVS, the information and technology dimension includes the information and knowledge necessary for the management of services, as well as the technologies required. It also incorporates the relationships between different components of the SVS, such as the inputs and outputs of activities and practices.
from book " The technologies that support service management include, but are not limited to, workflow management systems, knowledge bases, inventory systems, "
In the book, under organizations and people it's not mentioned nowhere any kind of knowledge needed; so it's B
upvoted 1 times
...
...
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
SentaSama
Highly Voted 2 years agoYUYUY
Most Recent 9 months agoPanda_man
1 year, 7 months agoSheriffSheldon
1 year, 8 months agoPanda_man
1 year, 7 months ago