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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 246 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 246
Topic #: 1
[All ITILFND V4 Questions]

Which value chain activity ensures that ongoing service activity meets user expectations?

  • A. Plan
  • B. Engage
  • C. Obtain/build
  • D. Deliver and support
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️

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Maryjn3
Highly Voted 2 years ago
Correct answer D: deliver and support The value chain activity that ensures services are delivered and supported according to agreed specifications and stakeholders’ expectations
upvoted 11 times
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maxmorphy
Highly Voted 1 year, 10 months ago
Answers are incorrect !! Design and Transition activity The purpose of the design and transition value chain activity is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market
upvoted 8 times
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ManikRoy
Most Recent 5 months, 1 week ago
Selected Answer: D
Refer to 4.5.6 of the training manual. The purpose of the deliver and support value chain activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.
upvoted 2 times
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MD22
1 year, 7 months ago
Selected Answer: D
Expectation of the stakeholder is Deliver & Support
upvoted 3 times
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Lacattack
1 year, 9 months ago
Definitely, D, was tempted by Engage but Engage is more about requirements and information on the completion of user support tasks from Deliver and support. Services and products that have been planned, designed, obtained and built are now supported and kept running according to the specifications (SLAs) defined together with the customers (stakeholder).
upvoted 3 times
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MHandy
1 year, 9 months ago
C and D are both stakeholders expectations..
upvoted 1 times
Lacattack
1 year, 9 months ago
users are stakeholders
upvoted 1 times
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Sasuu
2 years ago
Selected Answer: D
I think D is correct: Obtain/Build is about Service Components and not Services. So Deliver and Support is correct
upvoted 7 times
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Swastik348
2 years ago
Selected Answer: C
correct answer is obtain/build
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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