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Exam ITILFND V4 topic 1 question 271 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 271
Topic #: 1
[All ITILFND V4 Questions]

Which service request management decisions require that policies are established?

  • A. Deciding how degradations of service are resolved
  • B. Deciding how to handle service requests where the steps are unknown
  • C. Deciding which service requests require approval
  • D. Deciding when workarounds should be used
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Suggested Answer: C 🗳️
by smartys at Nov. 6, 2022, 2:11 p.m.

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smartys
Highly Voted 2 years, 2 months ago
C: 5.2.16 Policies should be established regarding what service requests will be fulfilled with limited or even no additional approvals so that fulfilment can be streamlined.
upvoted 10 times
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NetMasterX
Most Recent 9 months, 1 week ago
This info was never presented on the readings.
upvoted 1 times
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C (25%)
B (20%)
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