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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 287 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 287
Topic #: 1
[All ITILFND V4 Questions]

What is the definition of 'service management'?

  • A. A result for a stakeholder enabled by one or more outputs
  • B. A formal description of one or more services, designed to address the needs of a target consumer group
  • C. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
  • D. A set of specialized organizational capabilities for enabling value for customers in the form of services
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Suggested Answer: D 🗳️
by lferolm at Oct. 30, 2022, 5:46 p.m.

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lferolm
Highly Voted 1 year, 9 months ago
Answer D: 2 Key concepts of service management Definition: Service management A set of specialized organizational capabilities for enabling value for customers in the form of services.
upvoted 7 times
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Rogercampos
Most Recent 4 months, 2 weeks ago
Selected Answer: D
sem sombras de duvidas, alternativa canonica na materia ITIL
upvoted 1 times
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