Exam ITILFND V4 topic 1 question 244 discussion

After the definition at 5.2.15 There are bullet point where it explains that SLM - performs service reviews (this is the – “To capture information about service issues” – part of the question) - to ensure that the current set of services continues to meet the needs of the organization and its customers (this is the - and performance against agreed goals – part of the question)

I am not 100% sure. But I am going with D based on: https://www.bmc.com/blogs/itil-service-level-management/ SLM supports planning of the product and service portfolio and service offerings with information about the actual service performance and trends. SLM ensures ongoing engagement with customers and users through feedback processing and continual service review.

Refer 5.2.15 performs service reviews to ensure that the current set of services continues to meet the needs of the organization and its customers • captures and reports on service issues, including performance against defined service levels.

To capture information about service issues and performance against agreed goals

This allows for identifying areas of improvement and ensuring that the service is meeting the expectations and requirements of the service consumers. While the other options may be relevant to service management, they do not directly address the primary purpose of carrying out regular service reviews.

C indeed.

Regular service reviews are carried out by a service level manager for several reasons, but the primary one is: D. To ensure continual improvement of services, so that they meet the evolving needs of service consumers This process allows the service level manager to identify areas of improvement, implement changes, and ensure that the services provided continue to align with the changing needs and expectations of the service consumers. It's all about maintaining a high level of service quality and customer satisfaction. D. To ensure continual improvement of services, so that they meet the evolving needs of service consumers. Regular service reviews are essential for the service level manager to monitor and assess the performance of services. This includes capturing information about service issues and evaluating how well the services are meeting the agreed-upon goals and objectives.

Answer is C

Right Answer D

Answer is C After the definition at 5.2.15 There are bullet point where it explains that SLM - performs service reviews (this is the – “To capture information about service issues” – part of the question) - to ensure that the current set of services continues to meet the needs of the organization and its customers (this is the - and performance against agreed goals – part of the question)

D 5.2.15 Service level management performs service reviews to ensure that the current set of services continues to meet the needs of the organization and its customers

Most likely D after further research on other sites

A service level manager should carry out regular service reviews to capture information about service issues and performance against agreed goals (C), as well as to ensure continual improvement of services, so that they meet the evolving needs of service consumers (D).

Page 152: Performs service reviews ro ensure that the CURRENT set of services continue to meet the needs of the organization and it's customers. -> so it's not D,

Answer is C

Correct answer c D is incorrect because 5.12.15 “performs service reviews to ensure that the current set of services continues to meet the needs of the organization and its customers“

C is correct