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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 229 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 229
Topic #: 1
[All ITILFND V4 Questions]

Which practice ensures that a variety of access channels are available for users to report issues?

  • A. Service desk
  • B. Service level management
  • C. Incident management
  • D. Change enablement
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Suggested Answer: A 🗳️

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haverner
2 months, 3 weeks ago
Selected Answer: A
The Service Desk practice ensures that users have access to a variety of channels to report issues, make requests, or seek assistance. Common access channels include: Phone Email Web portals Chatbots or virtual assistants The service desk acts as the primary point of contact between users and the service provider, focusing on effective communication and prompt resolution of issues.
upvoted 1 times
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Tlab97271
1 year, 7 months ago
Servicedesk
upvoted 1 times
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