Axelos 5.2.16
Each service request may include one or more of the following:
- a request for a service delivery action
- a request for information
- a request for provision of a resource or service
- a request for access to a resource or service
- feedback, compliments, and complaints
i worked in 4 different service desks and not a single time did we handle a praise as a ticket/SR, it might just as well say spam mails to enlarge your "service offering" can be dealt with as an SR.... but i guess it doesn't need to make with the real world.
5.2.16
Each service request may include one or more of the following:
- a request for a service delivery action
- a request for information
- a request for provision of a resource or service
- a request for access to a resource or service
- feedback, compliments, and complaints
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gpfs
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