Exam ITILFND V4 topic 1 question 43 discussion

D is correct. Key activities that are part of continual improvement practices include: encouraging continual improvement across the organization securing time and budget for continual improvement identifying and logging improvement opportunities assessing and prioritizing improvement opportunities making business cases for improvement action planning and implementing improvements measuring and evaluating improvement results coordinating improvement activities across the organization

A. Identifying the cause of incidents and recommending related improvements. Continual improvement involves identifying opportunities for improvement, analyzing root causes, and recommending changes to enhance services and processes over time.

A. Identifying the cause of incidents and recommending related improvements: This activity is part of the 'continual improvement' practice. It involves analyzing incidents, identifying root causes, and suggesting improvements to prevent similar incidents from occurring in the future. This aligns with the iterative improvement process.

The correct answer is D. Making business cases for improvement action. One of the activities of the "continual improvement" practice is making business cases for improvement action. This involves identifying improvement opportunities, assessing their potential value and impact, and developing a business case that justifies the investment of resources and effort in implementing the improvements. The continual improvement practice aims to continually enhance the effectiveness, efficiency, and value of services and processes within an organization. It involves activities such as identifying improvement opportunities, analyzing data and metrics, conducting assessments and reviews, and making decisions on prioritizing and implementing improvements. Identifying the cause of incidents and recommending related improvements (A) is more closely associated with the "problem management" practice. Authorizing changes to implement improvements (B) is part of the "change control" or "change enablement" practices. Logging and managing incidents that result in improvement opportunities (C) is related to incident management and problem management.

Les principales activités qui font partie des pratiques d'amélioration continue comprennent : encourager l'amélioration continue dans l'ensemble de l'organisation garantir du temps et un budget pour l'amélioration continue identifier et consigner les opportunités d'amélioration évaluer et hiérarchiser les opportunités d'amélioration effectuer des analyses de rentabilisation pour l'amélioration planifier des actions et mettre en œuvre des améliorations mesurer et évaluer les résultats d'amélioration coordonner activités d'amélioration dans l'ensemble de l'organisation

Key activities that are part of continual improvement practices include: encouraging continual improvement across the organization securing time and budget for continual improvement identifying and logging improvement opportunities assessing and prioritizing improvement opportunities making business cases for improvement action planning and implementing improvements measuring and evaluating improvement results coordinating improvement activities across the organization