D. "A holistic approach requires an understanding of the role of all four dimensions of service management in the SVS, working together in an integrated way."
Correct answer: D
4.3.5 Think and work holistically - Services are delivered to internal and external service consumers through the coordination and integration of the four dimensions of service management.
Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way (remember the four dimensions of service management?), including having an end-to-end visibility of how demand is captured and translated into outcomes. In a complex system, the alteration of one element can impact others and, where possible, these impacts need to be identified, analysed and planned for.
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