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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 5 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 5
Topic #: 1
[All ITILFND V4 Questions]

Which statement about managing incidents is CORRECT?

  • A. Low impact incidents should be resolved efficiently, making logging unnecessary
  • B. The 'incident management' practice should use a single process regardless of the impact of the incident
  • C. Low impact incidents should be resolved efficiently so the resource required is reduced
  • D. Incidents with the lowest impact should be resolved first
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

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VorteXPT
Highly Voted 1 year, 7 months ago
Selected Answer: C
Text copy from: Ansisy Creating a comment only to vote on the correct option.(C) 5.2.5 Incident management: Organizations should design their incident management practice to provide appropriate management and resource allocation to different types of incident. Incidents with a low impact must be managed efficiently to ensure that they do not consume too many resources. Incidents with a larger impact may require more resources and more complex management.
upvoted 5 times
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ManikRoy
Most Recent 6 months, 1 week ago
Selected Answer: C
refer 5.2.5 Incident management Incidents with a low impact must be managed efficiently to ensure that they do not consume too many resources.
upvoted 1 times
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lbandaso
1 year, 1 month ago
answer C
upvoted 1 times
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MrTargaryen
1 year, 5 months ago
Selected Answer: C
C is the closest because of resource allocation
upvoted 3 times
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Ansisy
2 years, 1 month ago
5.2.5 Incident management: Organizations should design their incident management practice to provide appropriate management and resource allocation to different types of incident. Incidents with a low impact must be managed efficiently to ensure that they do not consume too many resources. Incidents with a larger impact may require more resources and more complex management. There are usually separate processes for managing major incidents, and for managing information security incidents.
upvoted 4 times
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Slindsey0304
2 years, 1 month ago
Its essential for incidents with low impact are to be catered for and efficiently managed to ensure too many resources are not consumed to resolve them.
upvoted 2 times
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