Exam ITILFND V4 topic 1 question 54 discussion

page 59: To carry out a certain task, or respond to a particular situation, organizations create service value streams. These are specific combinations of activities and practices, and each one is designed for a particular scenario.

According to ITIL 4, the correct statement about a service value stream is B. It is a value chain activity. A service value stream is a series of steps an organization uses to create and deliver a service to its customers. It represents the end-to-end flow of activities required to create and deliver value to the customer. The concept of a service value stream is borrowed from Lean and Agile methodologies and is used to identify waste, optimize flow, and improve the efficiency and effectiveness of service delivery. A service value stream is not prescriptive in nature (option A). Instead, it is designed to be flexible and adaptable to different scenarios and situations (option C). Additionally, while governance is an important part of service management, a service value stream is not specifically used to provide governance (option D).

C. It integrates practices for a specific scenario A service value stream is a series of steps an organization uses to create and deliver products and services to a service consumer. It integrates various practices and activities required to respond to a specific scenario or need, ensuring the efficient and effective delivery of value.

Correct answer is C.

The Correct answer is C. "TIL 4’s definition of value stream is “a series of steps an organization undertakes to create and deliver products and services to consumers”, all working across the ITIL 4 service value chain (SVC)." source: https://www.axelos.com/resource-hub/blog/itil-4-value-streams-doing-right-things-for-customers

4.5 To carry out a certain task or respond to a particular situation, organizations create service value streams. These are specific combinations of activities and practices, and each one is designed for a particular scenario. Once designed, value streams should be subject to continual improvement.

These are specific combinations of activities and practices, and each one is designed for a particular scenario. Please note the word AND which means it needs both activities AND practices therefore it cannot be C.

A value stream is a combination of the organisations value chain activities

Service value chain - The service value chain describes six activities that work together to take incoming demand and create corresponding value – by creating and managing the products and services which enable the service provider to co-create value with the service consumers. A value stream is a specific journey through the service value chain, starting with demand and ending with value creation. There is only one value chain, but each organization may have many different value streams, and these are likely to be completely different to the value streams in another organization.

I would say B

i think c

ITIL 4’s definition of value stream is “a series of steps an organization undertakes to create and deliver products and services to consumers”, all working across the ITIL 4 service value chain (SVC).

A value stream is a series of steps that an organization uses to create and deliver products and services to a service consumer. A value stream is a combination of the organization’s value chain activities (see section 4.5 for more details on value chain activities and Appendix A for examples of value streams). 3.4.1

SVS components can be sonfigured and reconfigured in multiple combinations in flexible way...

C is correct as Service Value Streams are specific combinations of activities and practices, and each one is designed for a particular scenario. (Section 4.5 Axelos book)

A value Stream is a combination of the organization's value chain activities (Section 3.4.1 Key message)

Just check C is correct.