5.2.15.1
Some of the key requirements for successful SLAs include:
● They must be related to a defined ‘service’ in the service catalogue; otherwise they are simply individual
metrics without a purpose, that do not provide adequate visibility or reflect the service perspective.
● They should relate to defined outcomes and not simply operational metrics. This can be achieved with
balanced bundles of metrics, such as customer satisfaction and key business outcomes.
● They should reflect an ‘agreement’, i.e. engagement and discussion between the service provider and the service consumer. It is important to involve all stakeholders, including partners, sponsors, users, and customers.
● They must be simply written and easy to understand and use for all parties.
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
alter_S
1 year, 1 month agolbandaso
1 year, 1 month agoMD2022abcd
1 year, 10 months agoKaty_mc
1 year, 11 months agoAdeChuks
2 years, 1 month ago