Exam ITILFND V4 topic 1 question 11 discussion

3.3 Partners and suppliers: Relationships between organizations may involve various levels of integration and formality.

A. 3.3 Partners and Suppliers; "All of these partners need to be integrated, to create a well balanced service for the customer. This can be achieved through service intergation and management."

Can't be C. Service Provision Activities performed by an organisation to provide services. Service Consumption Activities performed by an organisation to consume services. Partners and Suppliers Encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and / or continual improvement of services. It also incorporates contracts and other agreements between the organization and its partners or suppliers Has to be A

The level of integration and formality involved in the relationships between organizations partners and suppliers The activities, workflows, controls and procedures needed to achieve the agreed objectives value streams and process The information created, managed and used in the course of service provision and consumption information and technology The required skills and competencies of teams and individual members of the organization organization and people

answer A

Has to be A; C is Information and Technology, wrong dimension

Stated under the partners and suppliers section, Relationships between organizations may involve various levels of integration and formality.

A it is

Partners and suppliers dimension incorporates contracts and other agreements between the organization and its partners or suppliers.

It's A

A. The level of integration and formality involved in the relationships between organizations

Relationships between organizations may involve various levels of integration and formality.

C. explains itself