The dimension that contributes most to defining the activities needed to deliver services is **C. Value streams and processes**¹⁵. This dimension is applicable to both the Service Value System (SVS) in general, and to specific products and services. It defines the activities, workflows, controls, and procedures needed to achieve agreed objectives¹. It focuses on what activities the organization undertakes and how they are organized, as well as how the organization ensures that it is enabling value creation for all stakeholders efficiently and effectively¹. So, the correct answer is **C. Value streams and processes**.
3.4 from Axelos
The fourth dimension of service management is value streams and processes. Like the other dimensions, this dimension is applicable to both the SVS in general, and to specific products and services. In both contexts it defines the activities, workflows, controls, and procedures needed to achieve agreed objectives.
D is the correct answer
Information and technology helps with delivering services
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