Exam ITILFND V4 topic 1 question 13 discussion

1. What is the vision -> Business mission, vision goals and objectives 2. Where are we now -> Perform baseline assessments (knowing the start point) 3. where do we want to be -> Define measurable targets (knowing end point) 4. How do we get there -> Define the improvement plan 5. take action -> execute improvement plan 6. Did we get there -> evaluate metrics and KPIs -> How do we keep the moment going?

Performing baseline assessments involves gathering data and information about the current state of processes, services, and performance metrics. This step helps in understanding the existing situation, identifying areas for improvement, and establishing a starting point for measuring progress. Therefore, it directly contributes to assessing "where are we now?" in the continual improvement process.

The answer is B

ANSWER B

The answer is B A. Executing improvement actions >> Take action B. Performing baseline assessments >> Where we are now C. Defining the improvement plan >> How do we get there D. Understanding the business mission >> What is the vision

answer B

B = Where are we now -> Perform baseline assessments (knowing the start point)

correct answer: B - 4.6.1.2 Step 2: Where are we now? A key element in this step is a current state assessment. Current state assessments should be done through objective measurement whenever possible. Current state assessments should be done through objective measurement whenever possible.