Exam ITILFND V4 topic 1 question 299 discussion

4.3 key message: Guiding principle is recommendation... and enduring.

The TWO BEST descriptions of the guiding principles are: Long-term: Guiding principles are intended to provide long-term direction and focus for organizations, rather than short-term solutions. Recommendations: Guiding principles are meant to be followed as recommendations for best practice, rather than strict standards that must be adhered to. They provide organizations with a flexible framework for service management and allow for adaptation and customization based on the unique needs and circumstances of the organization.

The guiding principles are best described as **3. Recommendations** and **4. Long-term**. So, the answer is **C. 3 and 4**. Guiding principles provide recommendations that guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. They are also long-term, meaning they are enduring and not subject to frequent changes. They are not short-term or standards. Standards are mandatory activities, processes, rules, or regulations. Guiding principles are not mandatory; they guide actions and decisions but do not dictate them.

C'est B sans aucune hésitation vu en formation

Obviously it is C, guiding principles are not standards

B is answer.

C. 3 and 4 The guiding principles in ITIL are recommendations that guide an organization in all the circumstances of its service management journey, regardless of its goals, strategies, type of work, or management structure. They are designed to guide the organization in the long term, helping it to make good decisions and to approach service management practices in a practical and effective way.

D. Guiding principles are not a standard

Guiding principles are not standards, and organizations have the flexibility to adapt and customize them according to their specific needs.

Long term and Recommendations. https://www.bmc.com/blogs/itil-guiding-principles/

Its C, these are long term.

long term and recommendation