Exam ITILFND V4 topic 1 question 40 discussion

C, 5.2.5 It is important that people working on an incident provide good-quality updates in a timely fashion.

The correct answer is C. Providing good-quality updates when expected. An activity of the "incident management" practice is to provide good-quality updates when expected. Incident management is responsible for restoring normal service operations as quickly as possible and minimizing the impact on business operations. Effective communication is crucial during incident management to keep stakeholders informed about the status, progress, and resolution of incidents. Providing timely and accurate updates to stakeholders helps manage their expectations, keeps them informed about the incident progress, and provides transparency into the incident management process. These updates may include information about the incident's cause, current status, estimated resolution time, and any workarounds or mitigation measures in place. Assessing and prioritizing improvement opportunities (A) is typically associated with the "continual improvement" practice rather than incident management. Performing service reviews with customers (B) is more related to the "relationship management" practice. Automating service requests to the greatest degree possible (D) is associated with the "service request management" practice.

C. Providing good-quality updates when expected Providing good-quality updates when expected is an activity of the 'incident management' practice. This ensures that stakeholders are kept informed about the status of incidents and any progress made towards resolution.

C, 5.2.5 It is important that people working on an incident provide good-quality updates in a timely fashion.

C Communication on the status of Incidents.

correct C

C. Providing good-quality updates when expected This activity is a critical component of the incident management practice, ensuring effective communication during incident resolution.

C is the correct answer

Logically thinking, during an incident, providing quality updates is the best practice you can do based on the selection.

A - Continual improvement B - Service Management C - Incident Management D - Optimize and automate

I am an Incident Manager and the answer is C. Trust me

The correct answer is C. Providing good-quality updates when expected. One of the activities of incident management in ITIL is to keep stakeholders informed about the status of incidents and the actions being taken to resolve them. This requires clear and timely communication, including providing good-quality updates to users and other stakeholders when expected. Other activities of incident management include incident detection and logging, incident investigation and diagnosis, incident resolution and recovery, incident reporting and communication, and incident review and closure.

Part of Incident Management is Providing updates on incidents

ref: 5.2.5 Melhorar: os registros de incidentes são uma entrada essencial para atividades de melhoria e são priorizados em termos de frequência e gravidade de incidente. Portanto a resposta correta é a A

Answer is C

5.2.5 the contribution of incident management to SVC ..Improve; Incident records are a key input to improvement activities, and are prioritized both in terms of incident frequency and severity

key activities of incident management are to log and management, agree, document, and communicate the target resolution times , prioritize the incidents. the design of incident management practice are resource allocation to different type of incidents and providing good-quality updates on incidents.