The correct answer is D. To help manage normal changes. A change schedule is a tool used in ITIL change management to help manage normal changes to IT services and infrastructure. It provides a structured approach to planning, reviewing, and implementing changes, and is used to coordinate changes, minimize the risk of disruption, and ensure that changes are made in a consistent and controlled manner. The change schedule is primarily used to manage normal changes, although it may also be used to help plan emergency changes. Other activities in change management include change assessment and approval, change implementation and testing, and change evaluation and closure.
Standard and Normal changes are all in the Change Schedule. When implementing an Emergency change you should look to see what other changes are scheduled for conflicts.
I was originally going with C but when I read the comments, I think D is more closer.
Analysis:
Standard change - pre-approved
Emergency change - does not need to discussed in scheduled call, urgent.
Normal change - normally assessed in the call with change authority
It should be D as emergency changes are not normally part of the change schedule "Emergency changes are not typically included in a change schedule, and the process for assessment and authorization is expedited to ensure they can be implemented quickly."
Change schedule covers all normal, emergency and standard changes so not sure if D would be absolutely correct. It does assigns a change authority too so shouldn't it be C?
i think D. is still the right answer, "The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources." reads like managing change.
Normal change = "A change that needs to be scheduled, assessed, and authorized following a standard process."
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