Exam ITILFND V4 topic 1 question 292 discussion

ref: https://www.bmc.com/blogs/itil-service-level-management/ In order to be aligned to customer outcomes and expectations, SLM requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers:

"daily" so B

Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned

Service level management requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers

5.2.15.1 Service level agreements: Service level management requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers.

Its should be D

B. Service desk The service desk practice in ITIL v4 is essentially the communication center or the single point of contact between the service provider and the users. A key role of the service desk is to focus and effort on engaging and listening to the requirements, issues, concerns, and daily needs of customers or users. They handle a variety of inquiries, ranging from service requests, incidents, and general queries, ensuring that users receive the necessary support and guidance. The service desk fosters customer engagement and satisfaction by facilitating quick resolutions to their issues and providing information or assistance as required.

D is correct.

B. Service desk The service desk is a crucial point of contact between IT service providers and customers or users. It is responsible for handling service requests, incident reporting, and addressing customer inquiries and concerns. Effective service desk operations require active engagement and attentive listening to ensure that customer needs and issues are properly understood and resolved. This practice plays a central role in providing quality customer service and support within IT service management.

Service level management requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers

See 5.2.15.1 under "the Watermelon SLA effect" Service level management requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers:

Je crois que le mot clé est client. Les bureaux de service font plus affaire avec les utilisateurs

D is the right answer. ADMIN update the right answer please: Service level management requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers

B is correct

Answer is D

Correct answer is D

Zwennie is correct, it's D https://www.bmc.com/blogs/itil-service-level-management In order to be aligned to customer outcomes and expectations, SLM requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers: