Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
exam questions

Exam ITILFND V4 All Questions

View all questions & answers for the ITILFND V4 exam

Exam ITILFND V4 topic 1 question 327 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 327
Topic #: 1
[All ITILFND V4 Questions]

How should a process design allow for exceptional situations?

  • A. Create rules to handle exceptions generally
  • B. Remove the option for process exceptions
  • C. Create an additional process for each exception
  • D. Include all exception steps in the main process
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Alandeta
Highly Voted 2 years, 2 months ago
4.3.6 Trying to provide a solution for every exception will often lead to over-complication. When creating a process or a service, designers need to think about exceptions, but they cannot cover them all. Instead, rules should be designed that can be used to handle exceptions generally.
upvoted 14 times
...
HackPack
Most Recent 1 year, 4 months ago
ITIL 3?
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
Loading ...