Exam ITILFND V4 topic 1 question 291 discussion

As ITIL indicates, an outcome is: The results of carrying out an activity, following a process, or delivering an IT service etc. The term is used to refer to intended results as well as to actual results. The official ITIL glossary does not specifically define the word output, however, the Table 3.3 in the Service Strategy book provides some insight. Basically, an output is: What a service provider delivers.

Correct is D. Output is the goods or services delivered by a provider to a cus­tomer. It is the result of doing some form of work. It is output from the perspective of the pro­vider, but input from the per­spec­tive of the customer. Please see the link: https://www.3cs.ch/outputs-outcomes/

Outcomes are from Customers, Output/s is the result of each value streams.

The correct answer is **D. A service provider delivers outputs of the service**. In the context of ITIL, a service provider is the organization providing services to customers. The service provider is responsible for delivering the outputs of the service, which are the tangible deliverables. However, the outcomes, which are the results that the customers want to achieve by using the service, are realized by the service consumer. So, while the service provider delivers the outputs, it's the service consumer who realizes the outcomes.

Acting as a service provider, an organization produces outputs that help its consumers to achieve certain outcomes

2.5.1 Outcomes. Acting as a service provider, an organization produces outputs that help its consumers to achieve certain outcomes

The service provider delivers an output to the customer. The customer is responsible for the outcome, therefore the answer is D.

D is correct

The answer is D 2.5.1 Outcomes Acting as a service provider, an organization produces outputs that help its consumers to achieve certain outcomes.

Acting as a service provider, an organization produces outputs that help its 30 • • consumers to achieve certain outcomes.

The answer is D. A service provider delivers outputs of the service and outcomes are delivered by service consumers. Service providers deliver outputs such as reports, data, and notifications to service consumers, who use those outputs to achieve their desired outcomes. For example, a bank (service provider) may deliver account statements and online banking services (outputs) to its customers (service consumers), who use them to manage their finances and achieve their desired financial outcomes (e.g. saving money, making investments, etc.).

Service provider produces output

A service provider produces outputs that allow customers to achieve outcomes. https://www.interfacett.com/blogs/understanding-values-outcomes-costs-and-risks-in-itil-4/#:~:text=A%20service%20provider%20produces%20outputs,intangible%20deliverable%20of%20an%20activity.

A service facilitates Outcome, not Output. It's a service activity that facilitates an output.

I will go with D: Fundamentally, the provider is responsible for producing the output, whereas the customer is responsible for the realization of the outcome.

In my opinion the answer is D because Acting as a Service provider, the Organization produces Outputs that help its consumers to achieve certain outcomes.

Answer is D