Exam ITILFND V4 topic 1 question 223 discussion

4.3.4.1 Whom to collaborate with Identifying and managing all the stakeholder groups that an organization deals with is important, ... The first and most obvious stakeholder group is the customers. The main goal of a service provider is to facilitate outcomes that its customers are interested in, so the customers have a large stake in the service provider’s ability to manage services effectively.

B is the answer.

B customers

B is the answer.

B should have been the correct answer

Identifying and managing all the stakeholder groups that an organization deals with is important, as the people and perspectives necessary for successful collaboration can be sourced within these stakeholder groups. As the name suggests, a stakeholder is anyone who has a stake in the activities of the organization, including the organization itself, its customers and/or users, and many others. The scope of stakeholders can be extensive. The first and most obvious stakeholder group is the customers. Answer is B

Concerning collaboration, the Axelos reference book states, "The first and most obvious stakeholder group is the customer." The best answer is B.

This question and question 335 are the same but with 2 different answers. This has to be rectified. I think CUSTOMERS is the right answer.

Definitely B

The success of a service provider is largely dependent on its ability to deliver services that meet the needs of its customers. This makes customers the MOST important stakeholder group that a service provider needs to collaborate with. By understanding their needs and expectations, service providers can design and deliver services that provide value to the customer.

The first and most obvious stakeholder group is the customers. The main goal of a service provider is to facilitate outcomes that its customers are interested in, so the customers have a large stake in the service provider’s ability to manage services effectively.

Definitely B all the way ... :) .. not sure why this answer is listed as the wrong one

4.3.4.1 Whom to collaborate with Identifying and managing all the stakeholder groups that an organization deals with is important, ... The first and most obvious stakeholder group is the customers. The main goal of a service provider is to facilitate outcomes that its customers are interested in, so the customers have a large stake in the service provider’s ability to manage services effectively.

Customer is the most Important stakeholder!

Its B. Customers are ALWAYS the most important to a service provider. You can't have a business with no customers.

B customers

B customers