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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 228 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 228
Topic #: 1
[All ITILFND V4 Questions]

What term is used to describe the functionality of a service?

  • A. Output
  • B. Outcome
  • C. Utility
  • D. Warranty
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Suggested Answer: C 🗳️

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Alandeta
Highly Voted 2 years, 2 months ago
Utility = functionality Warranty = assurance
upvoted 10 times
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BananaSlug
Most Recent 2 years, 1 month ago
C: Utility
upvoted 3 times
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Alandeta
2 years, 2 months ago
Utility is the functionality offered by a product or service to meet a particular need. Utility perhaps answers ‘what the service does’ or whether a service is ‘fit for purpose’. To have utility, a service must either support the performance of the consumer and/or remove constraints from the consumer. Warranty, on the other hand, is the assurance that a product or service will meet agreed requirements. Warranty answers ‘how the service performs’ or whether a service is ‘fit for use’. Warranty often relates to service levels aligned with the needs of service consumers, such as availability, capacity, security, and continuity.
upvoted 3 times
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heerowiind
2 years, 2 months ago
Selected Answer: C
Utility = functionality
upvoted 3 times
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C (25%)
B (20%)
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