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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 226 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 226
Topic #: 1
[All ITILFND V4 Questions]

Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

  • A. 1 and 2
  • B. 2 and 3
  • C. 3 and 4
  • D. 1 and 4
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Suggested Answer: A 🗳️
by heerowiind at Sept. 2, 2022, 10:10 p.m.

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heerowiind
Highly Voted 2 years, 2 months ago
Selected Answer: A
Support and development teams need to work in close collaboration with the service desk to present and deliver a ‘joined up’ approach to users and customers. Another key aspect of a good service desk is its practical understanding of the wider business context, the business processes, and the users.
upvoted 11 times
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