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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 217 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 217
Topic #: 1
[All ITILFND V4 Questions]

Which is an example of a problem control activity?

  • A. Reviewing incident records to identify trends
  • B. Implementing a technical fix to resolve an issue
  • C. Re-assessing a known error to understand the ongoing impact
  • D. Documenting the steps in a workaround
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Suggested Answer: D 🗳️
by heerowiind at Sept. 2, 2022, 9:57 p.m.

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heerowiind
Highly Voted 1 year, 7 months ago
Selected Answer: D
Problem control activities include problem analysis, and documenting workarounds and known errors.
upvoted 14 times
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acnaz
Highly Voted 10 months ago
Selected Answer: D
A. Reviewing incident records to identify trends-incident management B. Implementing a technical fix to resolve an issue-problem management C. Re-assessing a known error to understand the ongoing impact-error control D. Documenting the steps in a workaround-problem control
upvoted 7 times
pollon
8 months, 3 weeks ago
A. Reviewing incident records to identify trends- this is problem identification (not incident management)
upvoted 8 times
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