Exam ITILFND V4 topic 1 question 197 discussion

The answer is D. Service request management. Service request management is the practice of managing requests for services that are a normal part of service delivery. This includes requests for things like access to IT resources, changes to user profiles, and password resets. Service request management ensures that these requests are handled effectively and efficiently, so that users can get the services they need when they need them. The other options are incorrect. Incident management is the practice of managing unplanned events that disrupt IT services. Service level management is the practice of agreeing and managing the expectations of customers for IT services. Problem management is the practice of preventing incidents from happening in the first place

B: The purpose of the service level management practice is to set clear business based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these targets - not for this question

D is correct.

B should be correct, D is in case of quality, however the question is not asking about quality, only for effectiveness

D is the right answer: Definition: Service request A request from a user or a user’s authorized representative that initiates a service action which has been agreed as a normal part of service delivery.

D is correct

The purpose of the service request management practice is to support the agreed quality of a service by handling all pre defined, user initiated service requests in an effective and user friendly manner.

D is the ANSWER

Should be D

D is correct

Correct answer D The purpose of the service request management practice is to support the agreed quality of a service by handling all pre defined, user initiated service requests in an effective and user friendly manner.

Should be d

Seems like D to me

service request = A request from a user or a user’s authorized representative that initiates a service action which has been agreed as a normal part of service delivery.