A. Any financially valuable component that can contribute to the delivery of an IT product or service = IT asset
B. Any change of state that has significance for the management of a service = event
C. Any component that needs to be managed in order to deliver an IT service = configuration item
D. A problem that has been analyzed but has not been resolved = known error
upvoted 9 times
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A (35%)
C (25%)
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heerowiind
Highly Voted 2 years, 2 months ago