Exam ITILFND V4 topic 1 question 112 discussion

A. To establish and nurture the links between the organization and its stakeholders = relationship management B. To ensure that the organization's suppliers and their performance are managed appropriately = supplier management C. To support the agreed quality of a service by handling all agreed, user-initiated service requests = service request D. To set clear business-based targets for service levels = service level

D. Under 5.2.15, The purpose of the service level management practice is to set clear business-based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these targets.