Exam ITILFND V4 topic 1 question 92 discussion

4.6 continual improvement did we get there? = evaluate metrics and KPIs

A. Define measurable targets > Where do we want to be B. Perform baseline assessments > Where we are now C. Execute improvement actions > Take action D. Evaluate measurements and metrics > Did we get there

The correct answer is D. Evaluate measurements and metrics. In the "did we get there?" step of the continual improvement model, the key activity is to evaluate measurements and metrics. This involves assessing the data collected during the improvement initiative to determine if the desired outcomes and targets have been achieved. The evaluation of measurements and metrics helps to gauge the success of the improvement actions and provides insights into the effectiveness of the changes implemented. The continual improvement model is a structured approach to driving improvement in an organization. It consists of several steps, including: What is the vision? Where are we now? Where do we want to be? How do we get there? Did we get there? How do we keep the momentum going?