In ITIL 4, a practice is defined as:
"A set of organizational resources designed for performing work or accomplishing an objective."
And it's emphasized that:
Practices can vary in size and complexity, depending on the needs and scale of the organization.
They may include multiple functions, processes, roles, and tools.
Thus, practices are flexible — they scale up or down, and they use a variety of components (including functions) to achieve their purpose.
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